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Right to withdraw and cancellation policy

You have the right to withdraw from the contract within fourteen (14) days without having to justify the withdrawal. The withdrawal period is fourteen (14) days from the day on which you or a third party, other than the carrier and nominated by you has acquired the material possession of the goods. For goods that are together and delivered separately, the withdrawal period is fourteen (14) days from the day on which you or a third party, other than the carrier and nominated by you has acquired the material possession of the last goods. In order to exercise your right to withdraw, contact us at

Hirmer GROSSE GROESSEN Online GmbH
Stahlgruberring 20
81829 Munich, Germany

Hirmer BIG AND TALL Hotline: +44 122 397 6344 (calls from the German land-line network are free of charge)
Monday - Friday 9am - 6pm
E-mail: [email protected]

You need to include a clear statement (e.g. a letter sent by post, a fax or e-mail) indicating your decision to withdraw from the contract. You can also use our website http://www.hirmer-big-tall.com/withdrawal_form/ to fill in the withdrawal form or provide another clear statement in electronic format. If you use this option, we will send you an immediate confirmation (e.g. by email) of receipt of your statement of withdrawal. To comply with the time limit, it is sufficient that the statement on exercising the right of withdrawal is sent before expiry of the withdrawal period.
You can find the withdrawal form for Hirmer BIG AND TALL in PDF format here.

Consequences of withdrawal

If you withdraw from the contract, we are obliged to refund you any payment, including delivery costs, that we have received from you (with the exception of additional costs resulting from selecting a different type than the standard and most economical type of delivery offered by us). Payment must be refunded immediately or no later than within fourteen (14) days from the day of receipt of your statement of withdrawal from the contract. For the refund, we will use the same means of payment initially used by you in the original transaction unless we have explicitly agreed otherwise with you, in which case the refund will not incur any fees. We may refuse to refund you until we have received the returned goods or until you have furnished proof of having sent the goods, whichever is the earliest. You must send or hand over the goods immediately, but at the latest within fourteen (14) days from the day you have informed us of your withdrawal from the contract to the following address:

Hirmer GROSSE GROESSEN Online GmbH
Online shop
Stahlgruberring 20
81829 Munich, Germany

. The time limit shall be met if you send the goods before expiry of the fourteen (14) day period. We shall bear the costs incurred for returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods. If you return the goods to us within the withdrawal period and without providing reasons, we shall understand this as you exercising your right of withdrawal.

End of the cancellation policy