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Returns

>Returns


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If an item you bought in the Hirmer BIG AND TALL Online Shop does not appeal to you, you can return it within two weeks (T&C Article 7 Right of Cancellation and Cancellation Policy) without stating any reasons. We reserve the right to claim compensation for the value of returned goods that are not in their original condition (i.e. unworn and with all labels still attached).

For returning goods please use the attached return stickers. In case you need new return stickers, you can simply download it in the "My Account" area under "My Orders".

Should the return label not be available in your "My Account" section, you can return purchased items free of charge by sending them back to us. Your return is free of charge. Simply send us a copy of your receipt by e-mail. We will then refund you the return costs.

Hirmer BIG AND TALL is not liable for any differences that may occur based on exchange rate fluctuations.

You have the following returns options:

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Return goods (Germany, Austria)

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Return goods (Germany, Austria)

Returns take place with the delivery service that delivered the parcel.

Return by mail:

You can return your parcel to us free of charge from any DHL post office branch or via a DHL Packstation. In order for this to work efficiently, please attach the supplied returns sticker to your parcel and include the completed return slip.

Return via DPD (Germany, Austria):

Click here to locate a DPD Pickup Parcel Shop close to you. Simply enter your post code, address or town.

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Returns in the store

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Returns in the store

Why not visit us in our store and return your items directly at no extra charge instead of posting them to us!

At the cash desk, you will receive a cash payment equivalent to the purchase value for payments made by cash on delivery, PayPal, EC account or instant bank transfer. If you paid by credit card, we will credit the invoiced amount to your credit card account.

Click here to see an overview of our stores.

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Returns from abroad (outside Germany, Austria)

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Returns from abroad (outside Germany, Austria)

So your return can be processed quickly, please note the following:

A delivery note, a return slip, a return sticker as well as the mailing bag are included with the parcel. If the value of the goods exceeds 1,000 Euros, you will also find a customs document with the MRN number.

Place the goods in the package, remove the adhesive strip and securely close. Remove the white paper from the mailing bag and stick it on the box with the return sticker. Place the return slip and the MRN form in the mailing bag in such a way that the word “RETURN SLIP” can be seen from the outside. Tape up the mailing bag and post the parcel from the nearest packstation.

Charges for express returns will not be accepted.

Click here to locate a UPS delivery point close to you.