Dispatch and delivery times
Sender: Hirmer GROSSE GROESSEN Online GmbH, 81829 Munich, Stahlgruberring 20, Germany.
We will send the ordered goods as soon as possible to the delivery address (shipping address) indicated with the order. DHL and DPD are our delivery partners in Germany and Austria, DHL in Switzerland and UPS delivers worldwide.
Shipping costs
Generally, we will ship goods that have immediate availability on the same day, or the next working day at the latest. No shipping takes place on Saturdays, Sundays or holidays.
| Country of destination | Delivery partner | Delivery time | Shipping costs per delivery |
|---|---|---|---|
| Afghanistan | UPS | 10 - 15 working days. | $62.00 |
| Egypt | UPS | 6 - 8 working days. | $52.00 |
| Angola | UPS | 6 - 10 working days. | $62.00 |
| Argentina | UPS | 5 - 7 working days. | $62.00 |
| Ethiopia | UPS | 6 - 8 working days. | $62.00 |
| Australia | UPS | 7 - 9 working days. | $62.00 |
| Bahamas | UPS | 6 - 10 working days. | $62.00 |
| Bahrain | UPS | 6 - 8 working days. | $52.00 |
| Bangladesh | UPS | 8 - 10 working days. | $62.00 |
| Barbados | UPS | 6 - 10 working days. | $62.00 |
| Belize | UPS | 8 - 13 working days. | $62.00 |
| Benin | UPS | 10 - 15 working days. | $62.00 |
| Bermuda | UPS | 6 - 12 working days. | $62.00 |
| Bolivia | UPS | 6 - 10 working days. | $62.00 |
| Botswana | UPS | 8 - 10 working days. | $62.00 |
| Brazil | UPS | 6 - 8 working days. | $62.00 |
| Burkina Faso | UPS | 10 - 12 working days. | $62.00 |
| Burundi | UPS | 8 - 12 working days. | $62.00 |
| Chile | UPS | 6 - 8 working days. | $62.00 |
| China | UPS | 6 - 8 working days. | $62.00 |
| Costa Rica | UPS | 6 - 8 working days. | $62.00 |
| Democratic Republic of the Congo | UPS | 8 - 10 working days. | $62.00 |
| Dominica | UPS | 10 - 12 working days. | $62.00 |
| Dominican Republic | UPS | 8 - 10 working days. | $62.00 |
| Ecuador | UPS | 8 - 10 working days. | $62.00 |
| Ivory Coast (Cote d'Ivoire) | UPS | 6 - 8 working days. | $62.00 |
| Eritrea | UPS | 6 - 8 working days. | $62.00 |
| Fiji | UPS | 10 - 12 working days. | $62.00 |
| Gambia | UPS | 8 - 10 working days. | $62.00 |
| Ghana | UPS | 8 - 10 working days. | $62.00 |
| Grenada | UPS | 11 - 15 working days. | $62.00 |
| Guatemala | UPS | 8 - 10 working days. | $62.00 |
| Guyana | UPS | 8 - 15 working days. | $62.00 |
| Haiti | UPS | 8 - 10 working days. | $62.00 |
| Honduras | UPS | 8 - 10 working days. | $62.00 |
| Hong Kong | UPS | 6 - 8 working days. | $62.00 |
| India | UPS | 8 - 10 working days. | $62.00 |
| Indonesia | UPS | 6 - 8 working days. | $62.00 |
| Iraq | UPS | 11 - 15 working days. | $52.00 |
| Israel | UPS | 6 - 10 working days. | $52.00 |
| Jamaica | UPS | 8 - 10 working days. | $52.00 |
| Japan | UPS | 5 - 7 working days. | $62.00 |
| Cambodia | UPS | 8 - 10 working days. | $62.00 |
| Cameroon | UPS | 10 - 12 working days. | $62.00 |
| Canada | UPS | 5 - 7 working days. | $52.00 |
| Qatar | UPS | 6 - 8 working days. | $52.00 |
| Kenya | UPS | 8 - 10 working days. | $62.00 |
| Columbia | UPS | 8 - 10 working days. | $62.00 |
| Kuwait | UPS | 6 - 8 working days. | $52.00 |
| Laos | UPS | 10 - 15 working days. | $62.00 |
| Lesotho | UPS | 8 - 10 working days. | $62.00 |
| Lebanon | UPS | 6 - 8 working days. | $52.00 |
| Liberia | UPS | 10 - 12 working days. | $62.00 |
| Libya | UPS | 10 - 12 working days. | $52.00 |
| Madagascar | UPS | 10 - 12 working days. | $62.00 |
| Malawi | UPS | 10 - 12 working days. | $62.00 |
| Malaysia | UPS | 6 - 8 working days. | $62.00 |
| Mali | UPS | 8 - 10 working days. | $62.00 |
| Morocco | UPS | 6 - 8 working days. | $52.00 |
| Mauritania | UPS | 8 - 10 working days. | $62.00 |
| Mauritius | UPS | 6 - 8 working days. | $62.00 |
| Mexico | UPS | 6 - 7 working days. | $52.00 |
| Mongolia | UPS | 8 - 12 working days. | $62.00 |
| Mozambique | UPS | 7 - 10 working days. | $62.00 |
| Myanmar | UPS | 8 - 10 working days. | $62.00 |
| Namibia | UPS | 6 - 8 working days. | $62.00 |
| New Zealand | UPS | 6 - 8 working days. | $62.00 |
| Nicaragua | UPS | 8 - 10 working days. | $62.00 |
| Niger | UPS | 8 - 11 working days. | $62.00 |
| Nigeria | UPS | 8 - 10 working days. | $62.00 |
| Oman | UPS | 6 - 8 working days. | $52.00 |
| Pakistan | UPS | 7 - 10 working days. | $62.00 |
| Panama | UPS | 6 - 8 working days. | $62.00 |
| Paraguay | UPS | 7 - 10 working days. | $62.00 |
| Peru | UPS | 7 - 10 working days. | $62.00 |
| Philippines | UPS | 8 - 10 working days. | $62.00 |
| Puerto Rico | UPS | 10 - 15 working days | $62.00 |
| Republic of the Congo | UPS | 8 - 10 working days. | $62.00 |
| Rwanda | UPS | 8 - 10 working days. | $62.00 |
| Saudi Arabia | UPS | 6 - 9 working days. | $52.00 |
| Senegal | UPS | 8 - 11 working days. | $62.00 |
| Seychelles | UPS | 6 - 9 working days. | $62.00 |
| Sierra Leone | UPS | 7 - 10 working days. | $62.00 |
| Singapore | UPS | 5 - 6 working days. | $62.00 |
| South Africa | UPS | 6 - 8 working days. | $62.00 |
| Suriname | UPS | 8 - 10 working days. | $62.00 |
| Swaziland | UPS | 6 - 9 working days. | $62.00 |
| Tajikistan | UPS | 8 - 10 working days. | $62.00 |
| Taiwan | UPS | 6 - 8 working days. | $62.00 |
| Tanzania | UPS | 7 - 10 working days. | $62.00 |
| Thailand | UPS | 6 - 8 working days. | $62.00 |
| Togo | UPS | 7 - 10 working days. | $62.00 |
| Tonga | UPS | 10 - 15 working days. | $62.00 |
| Trinidad and Tobago | UPS | 8 - 10 working days. | $62.00 |
| Tunisia | UPS | 6 - 8 working days. | $52.00 |
| Turkmenistan | UPS | 8 - 10 working days. | $62.00 |
| Uganda | UPS | 7 - 10 working days. | $62.00 |
| Uruguay | UPS | 7 - 10 working days. | $62.00 |
| Uzbekistan | UPS | 7 - 10 working days. | $62.00 |
| Venezuela | UPS | 6 - 8 working days. | $52.00 |
| United Arab Emirates | UPS | 6 - 8 working days. | $52.00 |
| United States | UPS | 6 - 8 working days. | $52.00 |
| Vietnam | UPS | 8 - 10 working days. | $62.00 |
| Central African Republic | UPS | 8 - 10 working days. | $62.00 |
Deliveries to non-EU countries
Deliveries to non-EU countries incur additional duties, taxes and fees. You can find further information on customs duties at
https://ec.europa.eu/taxation_customs/home_en
and on import sales tax at
http://www.zoll.de/EN/Home/home_node.html
as well as specific information for Switzerland at
http://xtares.admin.ch/tares/login/loginFormFiller.do?l=en
Free delivery to the store
Have your order delivered free of charge to the store of your choice.
To avail of this service, you need to select the option “Delivery to the store (free of charge)” in the 2nd step during the order and payment process. When selecting this option, enter the store of your choice for the collection of your order after two to four days. We will also need your e-mail address and telephone number. We will let you know when your order has arrived at your chosen store and you can collect the parcel at the usual opening times.
Preferred shipping date
You have the option of entering a preferred shipping date under the 3rd point of the order process “shipping/payment”. Please note: The goods will be shipped on the preferred shipping date. Delivery will be after 1-4 days, depending on the delivery type.
Partial delivery
Have you selected items with different delivery dates? Goods are normally shipped in full, i.e. the delivery date depends on the item with the longest delivery time. If you want your items sooner, you can select the option “Partial delivery” under the 3rd point of the order process “shipping/payment” without doubling the shipping costs.
Other delivery countries
We deliver to over 200 countries. Please select a country to find out about the applicable shipping type and costs.
No shipment on these days.
The goods leave our warehouse five days a week. There are no shipments on Saturdays and Sundays as well as the following days:
| Public holidays in Germany | Date |
|---|---|
| New Year | 1st of January |
| Epiphany | 6th of January |
| Shrove Tuesday | - |
| Good Friday, Easter Monday | - |
| 1st of May | 1st of May |
| Ascension Day | - |
| Whit Monday | - |
| Corpus Christi | - |
| Assumption Day | 15th of August |
| German Unification Day | 3rd of October |
| All Saints’ Day | 1st of November |
| Christmas Eve | 24th of December |
| Christmas | 25th and 26th of December |
| New Year’s Day | 31st of December |
Returns
You will find all the information you need right here if you ever want to return an item purchased in the Hirmer BIG & TALL online shop.
Reclamation
Please contact our service team directly for any reclamations. They will provide you with information on returns and processing of reclamations.