Dispatch and delivery times

Sender: Hirmer GROSSE GROESSEN Online GmbH, 81829 Munich, Stahlgruberring 20, Germany.

We will send the ordered goods as soon as possible to the delivery address (shipping address) indicated with the order. DHL is our delivery partner in Germany, Austria and Switzerland and UPS delivers worldwide.

Shipping costs

Generally, we will ship goods that have immediate availability on the same day, or the next working day at the latest. No shipping takes place on Saturdays, Sundays or holidays.

Country of destination Delivery partner Delivery time Shipping costs per delivery
Albania UPS 5 - 7 working days. €29.37
Andorra UPS 2 - 5 working days. €9.95
Armenia UPS 6 - 10 working days. €29.37
Azerbaijan UPS 6 - 10 working days. €29.37
Belarus UPS 5 - 7 working days. €34.95
Belgium UPS 2 - 5 working days. €9.95
Bosnia-Herzegovina UPS 5 - 7 working days. €29.37
Bulgaria UPS 6 - 8 working days. €34.95
Denmark UPS 2 - 5 working days. €9.95
Estonia UPS 4 - 6 working days. €34.95
Faroes UPS 4 - 6 working days. €9.95
Finland UPS 2 - 5 working days. €19.95
France UPS 3 - 4 working days. €9.95
Georgia UPS 7 - 10 working days. €29.37
Gibraltar UPS 5 - 7 working days. €29.37
Greece UPS 5 - 7 working days. €19.95
Great Britain UPS 2 - 5 working days. €9.95
Ireland UPS 2 - 5 working days. €19.95
Iceland UPS 4 - 5 working days. €29.37
Italy UPS 2 - 5 working days. €9.95
Kazakhstan UPS 8 - 10 working days. €29.37
Kyrgyzstan UPS 10 - 15 working days. €50.38
Croatia UPS 5 - 7 working days. €34.95
Latvia UPS 3 - 5 working days. €34.95
Liechtenstein UPS 2 - 5 working days. €9.95
Lithuania UPS 4 - 6 working days. €34.95
Luxembourg UPS 2 - 5 working days. €9.95
Malta UPS 4 - 6 working days. €34.95
Macedonia UPS 5 - 7 working days. €29.37
Moldavia (Republic of Moldova) UPS 7 - 10 working days. €29.37
Monaco UPS 3 - 4 working days. €9.95
Montenegro UPS 5 - 7 working days. €29.37
Netherlands UPS 2 - 5 working days. €9.95
Norway UPS 4 - 5 working days. €29.37
Portugal UPS 4 - 5 working days. €19.95
Romania UPS 6 - 8 working days. €34.95
Russia UPS 5 - 15 working days. €29.37
San Marino UPS 5 - 8 working days. €19.95
Sweden UPS 5 - 8 working days. €19.95
Serbia UPS 5 - 7 working days. €29.37
Slovak Republic UPS 4 - 6 working days. €9.95
Slovenia UPS 5 - 7 working days. €34.95
Spain UPS 2 - 5 working days. €19.95
Canary Islands (Spain) UPS 4 - 7 working days. €19.95
Turkey UPS 3 - 9 working days. €29.37
Hungary UPS 5 - 7 working days. €29.37
Vatican City UPS 5 - 7 working days. €19.95
Cyprus UPS 3 - 9 working days. €34.95

Deliveries to non-EU countries

Deliveries to non-EU countries incur additional duties, taxes and fees. You can find further information on customs duties at
https://ec.europa.eu/taxation_customs/home_en

and on import sales tax at
http://www.zoll.de/EN/Home/home_node.html

as well as specific information for Switzerland at
http://xtares.admin.ch/tares/login/loginFormFiller.do?l=en

Preferred shipping date

You have the option of entering a preferred shipping date under the 3rd point of the order process “shipping/payment”. Please note: The goods will be shipped on the preferred shipping date. Delivery will be after 1-4 days, depending on the delivery type.

Partial delivery

Have you selected items with different delivery dates? Goods are normally shipped in full, i.e. the delivery date depends on the item with the longest delivery time. If you want your items sooner, you can select the option “Partial delivery” under the 3rd point of the order process “shipping/payment” without doubling the shipping costs.

Other delivery countries

We deliver to over 200 countries. Please select a country to find out about the applicable shipping type and costs.

Select a delivery country

No shipment on these days.

The goods leave our warehouse five days a week. There are no shipments on Saturdays and Sundays as well as the following days:

Public holidays in Germany Date
New Year 1st of January
Epiphany 6th of January
Shrove Tuesday -
Good Friday, Easter Monday -
1st of May 1st of May
Ascension Day -
Whit Monday -
Corpus Christi -
Assumption Day 15th of August
German Unification Day 3rd of October
All Saints’ Day 1st of November
Christmas Eve 24th of December
Christmas 25th and 26th of December
New Year’s Day 31st of December

Returns

You will find all the information you need right here if you ever want to return an item purchased in the Hirmer BIG & TALL online shop.

Reclamation

Please contact our service team directly for any reclamations. They will provide you with information on returns and processing of reclamations.